Product Expert Consumer Platforms - JazzCash

Overview

Title : Product Expert Consumer Platforms – JazzCash

Grade Level : L2

Location : Islamabad

Last Date to Apply : 24th September 2025

What is Product Expert Consumer Platforms? This is a high-impact, cross-functional role where you will drive the vision, strategy, and execution of JazzCash’s consumer platforms and projects. You will manage the end-to-end product lifecycle — from ideation to launch — ensuring that our app, USSD, and backend capabilities continue to deliver seamless, engaging, and innovative financial experiences. You will also lead special consumer-focused initiatives, working across teams to enhance customer acquisition, improve engagement, and support the growth of our 75M+ customer base. This position reports to Product Manager - Consumer Platforms.

Responsibilities

• Own the product lifecycle from ideation to launch, with a focus on consumer platforms (mobile app, USSD, core wallet platforms).
• Implement and execute product roadmaps, prioritizing features based on business impact, customer needs, and market trends.
• Develop business cases, including projected costs, revenue, and profitability.
• Drive growth-focused consumer projects to increase adoption and usage of JazzCash.
• Conduct thorough market and competitor research to identify trends and opportunities in fintech, payments, and digital platforms.
• Leverage analytics to monitor product performance, user flows, and engagement metrics, implementing data-driven improvements.
• Use data analysis tools (SQL, Python, Power BI, Mixpanel, Excel) to generate insights and support decision-making.
• Collaborate with Technology, Design, and cross-functional teams (Marketing, CC, Finance, Compliance) to deliver projects on time and with high quality.
• Ensure scalability, security, and seamless integration with internal and external systems.
• Lead project implementation, ensuring deliverables are met and risks are mitigated.
• Advocate for exceptional user experience by working with UI / UX teams on intuitive, customer-friendly interfaces.
• Identify and resolve product issues to maintain the overall working of the products.
• Act as the primary point of contact for consumer platform initiatives.
• Communicate plans, updates, and results to stakeholders at multiple organizational levels.
• Influence and align diverse stakeholders on product vision and solutions.

Requirements

Benefits

Why Join JazzCash? JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. Our core values guide entrepreneurial and innovative mindsets, collaboration, and customer obsession. This is an opportunity to be part of something transformative and play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

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