Customer Service Representative

Company :

CoreTechSolutions Location :

On-site Job Type :

Full-Time | Night Shift (US / Canada hours) Industry :

eBook Publishing & Ghostwriting

About the Role :

We are hiring highly motivated Customer Service Representatives to manage and convert inbound leads into loyal customers. You will be responsible for guiding clients through our publishing services, handling live chats / emails, conducting discovery calls, and upselling add-ons like audiobooks and websites.

Key Responsibilities

Handle DMs, live chat, emails, and sales calls

Understand and pitch ghostwriting / publishing packages

Follow up leads using our CRM system

Close deals confidently and ethically

Offer upgrades (audiobook, website, marketing kit)

Track KPIs and report lead progress

Requirements

Experience in CSR, chat / email sales, or BPO (preferred)

Ability to work night shift (US / Canada)

Confident, professional, self-organized

Familiarity with sales pipelines or CRMs (training provided)

What We Offer

Fixed monthly salary + bonuses

Weekly performance coaching

Growth into team lead roles

Requirements & Skills

Excellent Written and Spoken English

Maintain professionalism and calm under pressure

Confident handling objections without being aggressive

Experience using or willingness to learn CRM tools

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