Customer Service Representative

Job Description XEPOS LTD. is a dynamic Private Limited Company based in Birmingham, specializing in Information Technology and Services. We are seeking an experienced Customer Service Representative to deliver exceptional support to our clients, enhancing their experience with our innovative tech solutions.

Responsibilities

Manage customer inquiries and issues via email, chat, and phone.

Provide timely and accurate information to clients regarding our services.

Resolve customer complaints in a professional manner.

Collaborate with internal teams to improve the overall customer experience.

Maintain a comprehensive knowledge of XEPOS products and services.

What We Offer

Competitive salary based on experience.

Growth opportunities within an international team.

Supportive work culture and professional development.

Requirements

Bachelor’s degree (Business, Marketing, or related field preferred).

Excellent written and spoken English.

Strong interpersonal and communication skills.

Problem-solving mindset with attention to detail.

Experience in customer service, sales support, or account management (preferred).

Tech-savvy with the ability to learn software tools quickly.

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