Specialist - CRM Operations

About the Role Grade Level (for internal use) :

08

The Location : Islamabad, PK

Shift :

This is a permanent night-shift position (5.00 p.m to 2.00 a.m or 6.00 p.m to 3.00 a.m)

The Team We are a global team with presence in India, Pakistan and the Philippines. We support the commercial front-line team in the Order-to-Cash workflow. We are continuously growing as we integrate operations with other departments to provide assistance to an increasing list of individuals and departments. The COPS and CRMhelp team are currently merging into one larger team “CRM, Operations.”

The Impact The CRM Ops team plays a critical role in the commercial buying experience. In this role, you will be responsible for improving the efficiency of the team with impact to the entire Commercial organization as well as to the client experience.

What’s in it for you Our Company prides itself on being an equal opportunity employer and results-driven meritocracy. We set high standards and value accountability for all. At the same time, we seek to identify and reward extraordinary performance with growth opportunities. Based on planned growth & initiatives, you have an opportunity to emerge to more specialized roles and act as a resource for the team.

Responsibilities

Pricing new sale and renewal quotes in Salesforce

Draft contracts for new sale and renewal through create a contract (CAC) tool within Salesforce

Assisting internal partners in fixing net renewal rate (NRR) in Salesforce Einstein and providing support

Participating in data governance projects and assist with clean-up activities within Salesforce

Participating in UPF projects and assist with providing meaningful solution

Resolving general inquiries related to new sales and renewals

Providing subject matter expertise while performing root cause analysis of issues within OTC system to ensure better data quality and client buying experience

Collaborate with different internal departments such as order management, legal, fulfillment, Cash apps and collections to resolve client queries

Requirements

Strong comprehension, oral and written communication skills.

Knowledge of MS Office (Word, Excel, and PowerPoint) is a plus.

Familiarity with Salesforce is a plus

Attention to detail, self-motivation, positive mindset, excellent work ethic

Ability to work independently with minimum supervision

Strong organization, multi-tasking and prioritization skills

Commitment to integrity and excellence with a client-first mindset

Ability to multi-task while working under pressure

About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit In It For You? Our purpose, people and values are described here. We are committed to a connected and engaged workplace where all individuals have access to opportunities based on their skills and contributions. We value fairness, transparency, and merit, and aim to attract and retain top talent.

Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, or pre-employment training. Stay informed and protect yourself by reviewing our guidelines.

Job ID : | Posted On : | Location : Islamabad, Pakistan

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