Credit Controller

We are hiring a

Credit Controller / Query Manager

to support our UK-based logistics client,

Norsk Global . The candidate will be employed by

Synchronous Services , working as part of the back-office finance team dedicated to Norsk. This is a dynamic role that blends credit control, customer query management, and internal coordination with the UK operations team. Key Responsibilities

Manage and follow up on outstanding invoices across client accounts. Handle inbound queries related to billing, payments, and account disputes. Liaise with UK clients to provide regular updates on balances and collections. Collaborate with internal finance and customer service teams to resolve account discrepancies. Reconcile customer accounts and issue updated statements as needed. Maintain detailed records of interactions, follow-ups, and resolved issues. Flag high-risk accounts and propose escalation paths for overdue invoices. Assist with reporting on cash collections, aged receivables, and performance KPIs. Ensure adherence to agreed SLAs and turnaround times. Required Skills and Qualifications

Bachelor’s degree in Accounting, Finance, or a related discipline. 2+ years of relevant experience in credit control or AR query management (B2B experience preferred). Excellent spoken and written English communication. Strong knowledge of MS Excel; familiarity with accounting software or ERP systems is a plus. Attention to detail and ability to manage multiple client accounts simultaneously. Experience working with international clients (especially UK-based) is highly desirable. Working Hours

Aligned with UK working hours (e.g., 12 PM – 9 PM PKT). Occasional flexibility required during month-end or critical follow-up periods. Why Join Synchronous Services?

Be part of a global back-office operations team delivering finance excellence. Exposure to international work environments and direct client communication. Clear growth path with performance-based career progression.

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