Senior Collections Specialist

Overview

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. About the Role

A What You’ll Do

Account Management : Monitor the status of termed accounts and assess collection efforts. Review customer Credits, Debits, Payment history, and execute follow-ups as necessary. Handle inquiries and disputes from clients regarding collections. Collaborate with internal departments to resolve issues efficiently. Reporting : Generate reports tracking collections' performance and payment trends. Analyze data to identify areas for improvement in collection strategies. Communication : Maintain clear communication with clients to ensure understanding of payment terms and conditions. Document all communications and collection efforts in the system accurately. Adherence to Regulations : Ensure compliance with internal policies and external regulations regarding collections. Participate in regular audits and implement feedback for process improvements. What We’re Looking For

2-4 years of experience in a customer-facing role related to collections (Experience in SaaS collections and Quote-to-Cash is advantageous). Proven ability to work independently and adapt in a fast-paced, dynamic environment. Capable of working effectively with minimal supervision. Takes ownership of tasks and responsibilities with a strong sense of accountability. Detail-oriented with a natural inclination towards responsibility. Quick learner with the ability to grasp new concepts swiftly. Strong communication skills, both written and verbal. High level of attention to detail. Comfortable working under pressure and meeting strict deadlines; adaptable. Able to thrive in ambiguous situations, solve problems, and think independently. Proficient in Excel and Google Sheets. Demonstrates empathy towards customers. Open to feedback, eager to learn, and committed to continuous improvement. Capable of identifying larger issues and proposing improvements. Resilient in handling workplace pressures, whether remote or office-based. Familiarity with Zuora / Salesforce / Collections software. A Bachelor's degree (BA / BS), with a specialization in accounting or finance, is a plus. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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