Process Lead

Overview Zeal Connect is looking for Process Lead to join our dynamic team and embark on a rewarding career journey.

Responsibilities

Process Analysis : Identify and document existing processes within the organization

Analyze processes to understand their efficiency, effectiveness, and potential areas for improvement

Process Improvement : Design and implement improvements to streamline processes, reduce waste, and enhance productivity

Introduce best practices, automation, and technology to optimize processes

Standard Operating Procedures (SOPs) : Develop and maintain standardized operating procedures to ensure consistency and quality in processes

Train and educate employees on SOPs to ensure compliance

Data and Performance Metrics : Define key performance indicators (KPIs) to measure the success and effectiveness of processes

Collect and analyze data to track performance and identify areas for improvement

Quality Assurance : Ensure that processes align with quality standards, regulatory requirements, and industry best practices

Implement quality control measures and conduct audits as needed

Team Collaboration : Collaborate with cross-functional teams to gather input, feedback, and insights related to processes

Facilitate communication and cooperation among various departments

Change Management : Manage and guide employees through process changes and improvements

Address resistance and provide support for the adoption of new processes

Qualifications / Experience

Experience : 34 years in Operations or Business Process Management

Basic Requirements : Graduate / Postgraduate in

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