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Team Leader Corporate Operations - Quality Control (Mashreq Global Network Pakistan)

Team Leader Corporate Operations - Quality Control (Mashreq Global Network Pakistan)

Mashreq, , Pakistan, Pakistan
9 days ago
Job description

Team Leader Corporate Operations - Quality Control (Mashreq Global Network Pakistan)

Team Leader Corporate Operations – Quality Control focuses on ensuring process quality and continuous improvement across CIBG units.

  • Conduct quality review of all CIBG Units to ensure adherence to SOP, PPG, APPM, OPMs.
  • Report review outcomes with units and Delivery Managers for timely feedback.
  • Recommend and implement corrective action plans to continuously improve standard processes.
  • Perform and manage MI / Reports of the unit as directed by the Manager.

Key Result Areas

  • Review Operations’ processes, procedures, MIS, systems and policies for all CIBG Operation Units to provide assurance from a quality perspective.
  • Ensure quality reviews are conducted as per defined SOP and grid, and work with each unit to achieve a “Satisfactory” audit rating.
  • Release dashboards and reports timely.
  • Assist Delivery Managers to conduct certification for processing units during onboarding and as needed.
  • Establish cordial relationships with relevant internal customers to understand roles and facilitate communication.
  • Act as focal point for audit reports to improve controls.
  • Review RCSA controls across units to ensure alignment with guidelines.
  • Handle unit / productivity / performance MI and reports for timely preparation and reporting.
  • Adhere to SLA & TAT for activities without breaches.
  • Ensure CIBG Operations processing follows the Process Framework in conjunction with operating documents (SOP, PPF, APPM, OPM).
  • Provide quality review of CIBG units covering policies, processes, procedures, and system.
  • Maintain regular interaction with CIBG Process owners, their direct reports and delivery managers.
  • Recognize and report risks associated with CIBG processes and compliance to stipulated standards.
  • Mitigate highlighted risks and issues through appropriate recommendations without unnecessary layers or costs.
  • Provide solutions to erroneous processes highlighted during review.
  • Review standard operating procedures and system manuals periodically to control process risks.
  • Identify key risks in process during reviews and highlight to Senior Management for enhancements.
  • Create risk rating matrix and decide on allocation of appropriate risk ratings to various CIBG Operating units.
  • Recommend changes in CIBG Ops operating standards and processes to align with current operations.
  • Coordinate implantation of changes with operating units.
  • Create refresher training modules to align existing team with SOP changes.

    • Knowledge, Skills and Experience

  • Comprehensive knowledge of all host systems & other operating systems in the Bank.
  • In-depth knowledge in one or more of Corporate & Investment Banking processes such as Account opening, Account Maintenance and / or KYC.
  • At least 5-7 Years of experience in any corporate segment process; core operations experience preferred.
  • Understanding of MIS, systems and related processes.
  • Team Lead expected to manage various team activities, rostering & effective back-up for Manager.
  • Alignment with Bank’s core values and embed right culture for seamless delivery.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Finance

    • Industries

  • Banking

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    Team Leader • , , Pakistan, Pakistan