Customer Support Representative

About the Job

UK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for English-speaking candidates. Candidate must be proficient in English and must have exceptional communication skills.

Responsibilities

• Manage / handle the outgoing / incoming calls professionally
• Identify and assess customers' needs to achieve satisfaction
• Provide follow-up calls to customers at a specified date and time
• Stay up-to-date on product and service knowledge
• Follow communication procedures, guidelines, and policies
• Manage a large number of outbound / inbound calls
• Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes

Requirements

Shift Time

Shift 1 : Mon-Sat (onsite) 12 : 00–20 : 00, 13 : 30–21 : 30, or 13 : 00–21 : 00

Shift 2 : Mon-Sat (onsite) 16 : 00–24 : 00 or 17 : 30–01 : 30

Shifts are aligned with UK timing

Location

DHA 1, Sector F, Rawalpindi

Salary

Market Competitive

#J-18808-Ljbffr