Talent.com
This job offer is not available in your country.
Technical Support Representative

Technical Support Representative

CrewBloomPK
16 hours ago
Job type
  • Quick Apply
Job description

The Technical Support Representative will be an integral part of our client's support team offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.

Job Responsibilities :

  • Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems.
  • Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook.
  • Troubleshoot hardware issues including hard drives, RAM, and power supplies.
  • Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes.
  • Set up and troubleshoot printers on WiFi connections and resolve printer driver issues.
  • Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers.
  • Utilize sales skills to upsell support packages post-service resolution.
  • Maintain organization, punctuality, and reliability as core professional attributes.

Requirements

  • Proficient in troubleshooting Mac and Windows operating systems.
  • Skilled in resolving a broad spectrum of technical issues.
  • Strong sales acumen with experience in upselling products and services.
  • Excellent communication and documentation skills.
  • Proven track record of dependability and adherence to schedules.
  • Ability to work full-time hours with availability on weekends.

    • Minimum Technical and Work Environment Requirements :

  • Internet Connection :
  • Primary internet connection with a minimum speed of 15 Mbps .
  • Backup internet connection with at least 10 Mbps .
  • Backup connection must be capable of supporting work during a power outage.
  • Primary Device :
  • Desktop or laptop equipped with at least :
  • Intel Core i5 (8th generation or newer) , Intel Core i3 (10th generation or newer) , AMD Ryzen 5 , or an equivalent processor.
  • A minimum of 8 GB RAM .
  • Backup Device :
  • Must meet or exceed the performance of an Intel Core i3 processor.
  • Must be functional during power interruptions.
  • Peripherals and Workspace :
  • A functioning webcam .
  • A noise-canceling USB headset .
  • A quiet, dedicated home office space .
  • A smartphone for communication and verification purposes.

    • Benefits

  • Join Our Dynamic Team : Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities : Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth : Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills : Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way : Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best : Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
    • Create a job alert for this search

    Support Representative • PK