Customer Support Representative

About the Job

UK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for English-speaking candidates. Candidate must be proficient in English and must have exceptional communication skills. Responsibilities

Manage / handle the outgoing / incoming calls professionally Identify and assess customers' needs to achieve satisfaction Provide follow-up calls to customers at a specified date and time Stay up-to-date on product and service knowledge Follow communication procedures, guidelines, and policies Manage a large number of outbound / inbound calls Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes Requirements

Excellent written and verbal communication skills, particularly in English Strong problem-solving and troubleshooting abilities Ability to remain calm and professional under pressure Strong attention to detail and accuracy Ability to work independently and as part of a team Comfortable with technology and ability to quickly learn new systems Ability to adapt to changing situations and priorities Shift Time

Shift 1 : Mon-Sat (onsite) 12 : 00–20 : 00, 13 : 30–21 : 30, or 13 : 00–21 : 00 Shift 2 : Mon-Sat (onsite) 16 : 00–24 : 00 or 17 : 30–01 : 30 Shifts are aligned with UK timing Location

DHA 1, Sector F, Rawalpindi Salary

Market Competitive

#J-18808-Ljbffr