Business operational risk manager Jobs in Pakistan

Introduction

to the Aga Khan University :

Aga Khan University, chartered in as Pakistan's first private international university, is committed to the provision of education, research and health care of international standard relevant to Pakistan and the region. The affiliated Aga Khan University Hospital has well-equipped investigative services and provides state-of-the-art clinical facilities. AKUH is the first hospital in Pakistan to be awarded the prestigious Joint Commission International Accreditation (JCIA) for practicing the highest internationally recognized healthcare standards.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees / trainees and partners to share this commitment.

Job Roles / Responsibilities :

The regional manager, South, is a key leadership role responsible for the strategic support and operational management of laboratory outreach services in the South Karachi region. The person will be responsible for improving operations, managing diversified groups of people (cross-functional teams), increasing profitability, and enhancing growth through new ideas, innovation and execution of effective sales, marketing, and business strategies. The position focuses on business growth through outside referrals and upholding quality standards (CAP & JCIA) and expanding corporate business partnerships.

Key Responsibilities :

• Strategic Sales & Business Development : Lead and monitor sales coordinators to enhance outside referrals through systematic doctor engagement. Identify and cultivate corporate partnerships to increase business and diagnostic volumes. Represent the lab in physician & corporate meetings, CMEs, and health awareness programs to ensure visibility and credibility. Analyze regional sales data to identify trends and drive marketing campaigns accordingly. Responsible for achieving volume, revenue, and surplus targets to contribute to the achievement of the departmental strategic goal.
• Operational & Administrative Oversight : Lead operation of laboratory specimen collection units & outreach labs to provide the best quality health care services and be a market leader to align with the institution's vision / mission. Supervise admin coordinators to ensure timely resolution of administrative issues and adherence to protocols. Ensure effective resource allocation, including staff deployment and supplies management.
• People Management & Leadership : Lead a multidisciplinary regional team including team leaders, sales & admin coordinators, phlebotomists, and receptionists. Monitor performance, provide coaching, and create a culture of accountability and teamwork. Develop and execute training and development plans for continuous upskilling of staff. Identify staffing gaps and coordinate with HR to ensure optimal workforce levels.
• Quality, Compliance & Standards : Ensure effective and efficient implementation of the Clinical Laboratories Quality Assurance Program and ensure periodic and effective implementation of quality management systems and techniques to comply with CAP & JCIA recommended measures, applicable laws and regulations for compliance, accuracy, reliability, and timeliness of the reported test results
• Asset & Risk Management : Ensure effective maintenance of lab equipment and minimize downtime by coordinating with engineering / technical support. Monitor quality and safety protocols and identify business, compliance and operational risks, implement their mitigation and contingency strategies to ensure the safety of patient and staff.

Requirements :

The successful candidate should have :

Comprehensive employment reference checks will be conducted.