Senior Client Relationship & Success Coordinator

Senior Client Relationship & Success Coordinator 3 days ago. Be among the first 25 applicants.

Direct message the job poster from Veclar Technologies.

Industry :

CRM Services, IT Solutions & B2B Support

Employment Type : Full-Time

Salary Range :

PKR 80,000 – 150,000 (Basic) + USD-Based Commission

About Veclar Technologies

Founded in

2018 ,

Veclar Technologies

is a leading provider of

CRM (Customer Relationship Management) services

and

IT-based business solutions

for global enterprises.

We specialize in helping companies streamline their customer interactions, optimize processes, and strengthen their digital presence.

Our core offerings include :

CRM Service Management

IT Support & Technical Assistance

Digital Marketing Development

Customer Experience (CX) Guidance

Business Process Improvement & B2B Solutions

We work with international businesses to enhance their customer journey, provide consistent support, and empower their growth through reliable, scalable IT service solutions.

Position Overview We are seeking a highly professional and relationship-driven

Senior Client Relationship & Success Coordinator

to manage international CRM clients and ensure smooth IT service delivery.

This role involves

no cold calling .

You will work with

existing clients, warm leads, and ongoing CRM accounts , ensuring they receive top-tier support and value from our solutions.

Key Responsibilities CRM & Client Relationship Management

Act as the primary contact for international clients using our CRM and IT solutions.

Nurture long-term, trust-based relationships with B2B clients.

Understand client needs and align them with appropriate CRM functionality and IT support.

Onboarding & Solution Implementation

Guide new clients through CRM setup, onboarding, and integration.

Provide product walk-throughs and ensure clients understand the features.

Offer tailored solutions based on business goals and system requirements.

Support, Coordination & Optimization

Collaborate with internal IT and support teams to resolve client queries.

Monitor service quality, ticket handling, and overall system performance.

Suggest improvements or additional CRM features that enhance workflow efficiency.

Growth, Retention & Reporting

Track client usage, satisfaction levels, and performance metrics.

Identify opportunities for upselling or service enhancement (soft selling).

Maintain detailed documentation of client interactions and technical needs.

Required Skills & Qualifications

Bachelor’s degree (IT, Business, Marketing or related fields preferred).

Understanding of CRM systems or IT service workflows (a strong plus).

Relationship-oriented mindset with problem-solving ability.

Ability to manage multiple clients and tasks simultaneously.

Experience with international clients is a plus.

Fresh graduates with strong communication skills are encouraged to apply.

What We Offer (Benefits & Perks) Veclar Technologies provides a modern, rewarding work environment with exceptional benefits :

Bi-Annual Salary Increment

Training on CRM tools, IT solutions & global client handling

Supportive, collaborative culture in a modern office setting

How to Apply Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Administrative

Industries

IT Services and IT Consulting

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