Associate Client Services

Job Description : About the Company :

Savvital is an organization known for its distinct culture and competitive compensation. The company values its employees and fosters a positive and inclusive work environment, promoting creativity and personal growth. Additionally, Savvital offers above-market salaries to attract and retain top talent. With a focus on employee satisfaction, Savvital is a highly sought-after employer in its industry.

About the Role :

We are looking for a client-focused, highly polished communicator to join our team as an Associate – Client Services. This is a customer-facing virtual assistant role where you will interact directly with a client, build strong relationships, understand their needs, and ensure a smooth, efficient service experience using different software tools and systems.

You should be someone who is very good with customers , excellent at communication (both spoken and written) , and comfortable using software tools and technology as part of your daily work.

Responsibilities :

• Serve as the main point of contact for an assigned client and build long-term, trust-based relationship.
• Handle client inquiries with professionalism, empathy, and urgency , ensuring timely and accurate resolutions.
• Communicate clearly and confidently over Zoom / Google Meet, email, and chat , in line with a professional virtual assistant role.
• Use various software tools, CRMs, productivity platforms, and other web-based applications to manage client accounts, tasks, and workflows.
• Learn and work with new software solutions as needed to support client operations and internal processes.
• Coordinate with internal teams to ensure seamless execution of client requirements and expectations.
• Prepare and maintain client reports, documentation, and records with high attention to detail.
• Monitor client feedback, identify recurring issues, and suggest improvements to enhance the overall client experience.
• Stay updated with industry and technology trends that can help improve client service and internal processes.
• Support business development by identifying upsell / cross-sell opportunities through strong rapport and understanding of client needs.

What We're Looking For :

Work Timings :

This is a full-time role with flexible US Hours' Shift. Note : This is a hybrid role, with the first 4–6 weeks expected to be fully on-site for training and onboarding.

Compensation & Benefits :

“Our motto from our inception has been to put our employees first! We value the uniqueness and experience each individual brings to the organization.”

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