Linux Server Administrator / Linux Server Engineer

We are looking for experienced Level 1 / Level 2 support engineers with a profound knowledge of Linux and Windows. You are required to provide technical & customer support to our clients worldwide. You must have had extensive experience of technical support in this field and strong English communication. Salary depends on experience. Job Responsibilities

Manage support system, live chat, phone calls, support tickets / emails. Linux server administration and technical support operations, including implementation, configuration, troubleshooting, security, and usage monitoring. Customer support, administering and maintaining web hosting services and servers to support business operations and end users. Follow up on customer issues via Helpdesk and provide necessary support. Job Specification

Problem solver with analytical thinking abilities. Strong knowledge of hosting control panels like cPanel, WHM, Plesk, etc. Sound knowledge of Linux servers. Knowledge of WHMCS and other ticket management systems. Strong knowledge of working on Linux command line. Knowledge of shell scripting. Knowledge of web technologies, platforms, applications, search engines, DNS / bind, Email, web server, monitoring / NMS, clustering, rDNS, email clients (Outlook / Thunderbird). Knowledge of virtualization technologies (Xen, XenServer, VMware, Hyper-V). Capable of managing customer VPS and dedicated servers, and troubleshooting reported issues. Minimum 1.5 years of experience in web hosting industry and Linux server administration. Strong team player, able to work in a team environment. Knowledge of computer operating systems; Linux knowledge is mandatory. Able to maintain databases and server backups. Able to provide excellent results and services to assigned tasks. Able to work independently. Reporting to Team Lead / Manager Information Technology and Services - Lahore, Pakistan

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