Technical Support Team Lead

sybridKarachi, Pakistan

30+ days ago

Job description

We're hiring a Team Lead – Technical Support in Karachi!

Location : Karachi
Shift Timings : Rotational
Experience : Minimum 1 year in a technical support role
Qualification : Bachelor’s degree in Telecommunication, Computer Science, or a relevant technical field

Note : Mention “Team Lead – Technical Support – Karachi” in the subject line.

Job Specifications and Duties :

Excellent written and verbal communication skills

Strong technical knowledge with the ability to resolve complex issues

Handle escalated calls and customer concerns effectively

Lead and motivate the team to achieve targets

Monitor and manage team KPIs for optimal performance

Ensure high standards of customer service are maintained

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Team Lead • Karachi, Pakistan

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