Credit Card Chargeback Specialist

Overview

Credit Card Chargeback Specialist at Devsinc is seeking an experienced Credit Card Chargeback Specialist with a deep understanding of the credit card networks dispute process and terminology. The ideal candidate will have 5-10 years of experience working for an issuing bank and a strong background in handling chargebacks within the hotel industry is highly desirable.

Responsibilities

• Manage and optimize the end-to-end credit card chargeback lifecycle based on card network rules and regulations.
• Lead, train, and oversee a dedicated credit card chargeback exception handling service operations team to ensure efficient and accurate resolution of disputes.
• Train and refine our proprietary credit card chargeback automation platform to improve efficiency and accuracy.
• Handle all relevant customer interactions professionally, ensuring clear communication and resolution.
• Stay continuously updated on credit card network terms, dispute processes, and emerging requirements.
• Collaborate with cross-functional teams to drive solution enhancements focused on maximizing automation, including leveraging AI tools to improve dispute win ratios.
• Advise hotel partners on best practices and proactive measures to deter chargebacks and reduce revenue loss.
• Analyze dispute cases and patterns to identify root causes and recommend process improvements.

Qualifications

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