Customer Care Associate (Remote)

This is a full-time remote role for a Customer Care Associate. As a Customer Care Associate, you will be responsible for ensuring customer satisfaction through providing excellent customer support. Your day-to-day tasks will include analyzing customer needs, effective communication, and delivering top-notch customer service. Station : While the role is primarily remote, occasional on-site visits to the Islamabad branch may be required with advanced notice. Job Specification

Responsibilities Manage email marketing campaigns and outreach programs, driving customer acquisition and engagement. Oversee and administer the customer loyalty program, ensuring program effectiveness and member satisfaction. Analyze customer feedback and identify areas for improvement in customer care processes. Develop and implement innovative initiatives to enhance the overall customer experience at Gold Bank. Utilize understanding of Gold Bank's products, systems, and inventory to provide comprehensive and accurate customer service.

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