Remote Call Center Representative

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Position Overview

MCI is a fast‑growing tech‑enabled business services company delivering Customer Experience, Business Process Outsourcing, and cloud technology solutions across various industries. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Position Details

Type : Full‑Time

Pay : Hourly

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

Prerequisites

Conditions of Employment

Compensation and Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Physical Requirements

The role requires sitting / standing for long periods while using a computer and telephone headset. Employees may need to move about the office, reach in any direction, and lift up to forty (40) pounds.

Reasonable Accommodation

MCI provides reasonable accommodation for qualified applicants and employees with disabilities unless it would cause undue hardship.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and are committed to a diverse, equal‑opportunity work environment. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, religious or spiritual belief, or protected veteran status. MCI will consider qualified applicants with criminal histories in compliance with local and federal requirements.

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