Team Lead Customer Services

To be responsible for handling the Call Center and Delivery Riders team. To ensure compliance with KPIs of the Home Delivery department. To be responsible for sales targets as per the agreed plans. Responsible for handling inbound home delivery requests, customer queries, and complaints. Coordinate with the delivery team at stores to ensure maximum service level. Represent a positive brand image of the company. Job Specification

Excellent communicator. Stress handler with good language skills and emotional intelligence. Upsell through outbound calls to regular customers and create awareness about promotions and marketing campaigns. Location : Hospital & Health Care - Lahore, Pakistan

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