Team Lead
Ovex Technologies PakistanLahore, Punjab, Pakistan30+ days ago
Job descriptionLead a team of CROs on Inbound & Outbound Operations To communicate the company and client vision, purpose, core values to employees. Help CROs to understand processes and services information in a positive and effective way Resolve agents, client and customers issues. Conduct performance reviews and team meetings. Handle escalated queries of customers and employees Perform the work of agents during peak periods. Coordinate with support departments for smooth operations To resolve employees grievances and to motivate them to meet company goals To create a sense of ownership among the employees and to ensure a continuous personality and professional development of the team members Timely Reporting Achieve and exceed defined KPIs Ensuring that proper procedure of feedback are being followed Coordinating and conducting sessions with all CROs to ensure that proper feedback and inputs are given Evaluating team(s) performance on Daily / Weekly / Monthly basis To improve team working and facilitate the communication in the team members. To ensure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted. To have adequate product knowledge for transmission to team in order to achieve maximum customer satisfaction. To be able to create a professional environment in the contact center. Ensure compliance with all company / client policies, procedures and practices. Dependable. Positive Attitude, goal oriented and team player. Other tasks as assigned.
Job Specification
Must have good communication skills.
Must have at least 1 to 2 year experience in call center industry as a Team Lead.
Able to handle the team.
Punctual and hardworking.
Long term commitment..
Good hands on Microsoft Office.
Information Technology and Services - Lahore, Pakistan
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Team Lead • Lahore, Punjab, Pakistan