Billing Analyst

Who we are Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role As a Billing Analyst, you will serve as the main point of contact for all billing-related inquiries. You will be responsible for billing and processing charges, researching outstanding billing items, generating invoices, reviewing and validating refunds, and continuously providing feedback to the management team with inaccurate findings to solve problems and fine-tune processes. You will interact with internal departments to ensure the timely handling and resolution of cases and assist our sales team in an operational capacity to close a sale and generate quotes. This will require an intimate understanding of how the Quote-to-Cash process works and being able to troubleshoot issues as they come up. Motive is seeking an ambitious individual with strong organizational skills and a high level of attention to detail and accuracy to join our focused and motivated team.

What You'll Do

Oversee the billing status of accounts by researching and resolving any billing inconsistencies and errors

Analyze billing documents and other data for accuracy and completeness, acquiring missing or correct data when necessary

Create standard invoices and customize invoices, ensuring accurate billing information and adhering to established billing cycles

Analyze billing data, identify trends, and prepare reports to track billing performance and identify potential issues

Collaborate with sales, order management, billing / collections, customer success, tax, enterprise systems and other departments to ensure smooth billing processes

Adhere to internal and external regulations related to billing and accounting

Resolve customer billing inquiries and issues, providing clear and timely communication

Create invoice templates to automate customized billing

Review and validate credits / refunds, issue refunds, review payment disputes, and manage chargebacks

Review accounts with discrepancies, perform audits, and provide solutions

Evaluate the billing process and recommend improvements where possible

Ensure proper period cut-off for month-end close procedures

Be the point person to answer billing-related support cases

Provide accurate and timely reporting and generate reports based on specific needs

Work with spreadsheets, internet applications, and ERP systems; maintain data integrity across systems

Collaborate with other functional teams to ensure data quality and consistency

Serve as the primary point of contact for billing-related support cases related to MM / ENT / STRAT

Handle issues related to enterprise billing and prepare customized invoicing according to requirements

Conduct trainings for new hires

Create, maintain and continuously update SOPs

Implement process enhancements and automation to streamline workflows

Participate in account audits, purchase orders, sales tax exemptions and billing compliance reviews

Requirements

2-4 years of experience in a Billing or Billing-related role

Independent self-starter and adaptable in a fast-paced and changing environment

Excellent communication skills (written and verbal)

High level of attention to detail

Ability to work well with ambiguity, solve problems, and think on your feet

Expertise with Google Suite and Microsoft Office

Strong command of Excel and Google Sheets

Comprehensive knowledge of Zuora is a plus

Expertise in Salesforce.com is a plus

Bachelor's (BA / BS) degree in accounting or finance is a plus

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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