Answer all calls with a professional attitude and decorum.Maintain accurate phone logs and transfer call logs, with clear and understandable data.
- Call screening & accurate placement.
- Handle all matters with the exchange and calls (in and outgoing) - Make sure the communication channels in use are always up and available.
Make sure that the front desk is always manned when you have to move away for breaks.
- Greet all visitors with a professional attitude.
- Handle inquiries and complaints politely and professionally, resolving the minor queries at the first point of contact. Escalate / forward all queries to relevant people in the organisation.
- Maintain a clean, organised, and welcoming reception area at all times.
Ensure promotional materials and signage are updated weekly
- Implement a daily checklist for cleanliness and supplies, achieving full compliance
- Record and distribute incoming mail within time as per SOPs.
- Make sure accuracy in outgoing mail documentation.
- Maintain In & Out Registers
- Complete all assigned special projects and tasks within the decided timelines.