Front Desk Officer - South

Maintain accurate phone logs and transfer call logs, with clear and understandable data.

• Call screening & accurate placement.
• Handle all matters with the exchange and calls (in and outgoing) - Make sure the communication channels in use are always up and available.

Make sure that the front desk is always manned when you have to move away for breaks.

• Greet all visitors with a professional attitude.
• Handle inquiries and complaints politely and professionally, resolving the minor queries at the first point of contact. Escalate / forward all queries to relevant people in the organisation.
• Maintain a clean, organised, and welcoming reception area at all times.

Ensure promotional materials and signage are updated weekly

• Implement a daily checklist for cleanliness and supplies, achieving full compliance
• Record and distribute incoming mail within time as per SOPs.
• Make sure accuracy in outgoing mail documentation.
• Maintain In & Out Registers
• Complete all assigned special projects and tasks within the decided timelines.