AI Automation Engineer - Blue Health

Location & Work Type Onsite 28-M QuaideAzam Industrial Estate, Lahore Employment : Full-time Team : Product, Engineering, and Clinical Operations (cross-functional)

About Blue Health Blue Health builds healthcare technology and select complementary products that make a real difference. We move fast, learn continuously, and care deeply about the people who use our products and the teammates who build them.

The Opportunity You’ll partner closely with our clinical team to understand real-world workflows and eliminate manual, error-prone steps. You will design, ship, and maintain pragmatic automations using the best tool for the job—RPA, scripts, APIs, or lightweight AI assistants—while treating reliability, security, and ROI as first‑class concerns. Excellent communication is essential : you’ll interview stakeholders, map processes, translate needs into technical specs, and train teammates to self‑serve safely.

What You’ll Do

Map pain points : Interview clinical and ops stakeholders to identify high‑impact, automatable workflows; create simple process maps. Ship automations fast : Build, test, and deploy automations using the preferred stack (RPA, Python / JavaScript scripts, API integrations). Integrate tools : Connect and orchestrate workflows across Airtable, Jira, OpenPhone, and email (IMAP / SMTP), using APIs and webhooks where available. AI enablement (tool‑agnostic) : Apply LLMs and AI utilities where appropriate (summarization, routing, classification, doc parsing), with guardrails and redaction to protect PHI / PII. Monitor & iterate : Add logging, alerting, retries / idempotency, and basic SLOs; refine flows using usage data and stakeholder feedback. Document & train : Create concise SOPs and short walkthroughs so nontechnical teammates can safely self‑serve. Track ROI : Quantify hours saved, cycle‑time reductions, error‑rate improvements, and value delivered for each automation. Security & compliance : Use least‑privilege access, secret management, and auditability; align with HIPAA / SOC 2 practices.

Systems You’ll Work With

Airtable (operations data, case tracking) Jira (tickets, escalations, on‑call workflows) OpenPhone (call / voicemail events, routing, summaries) Email (triage, routing, autoresponses, ticket creation)

Must-Have Qualifications

Proven experience building workflow automations using a mix of RPA, scripts, and API / webhook integrations. Proficiency in Python and / or JavaScript for custom nodes, API wrappers, and data transformations. Solid grasp of REST APIs, OAuth, webhooks, and email protocols (IMAP / SMTP); comfort handling pagination and rate limits. Excellent communication : can interview users, clarify requirements, and write clear SOPs / technical specs. Tool‑agnostic mindset : capable with options like UiPath / Power. Automate / Make / Zapier / n8n or custom code—choose what fits the problem. Ownership bias : able to scope, deliver, monitor, and iterate quickly with stakeholders. Familiarity with vector databases and LLM orchestration frameworks (LangChain / LlamaIndex); retrieval‑augmented generation. Web automation skills (Playwright / Selenium) where no API exists. Event‑driven patterns and simple job queues.

Nice to Have Healthcare integrations (FHIR / HL7, EHR / EMR) or prior PHI‑safe data handling. Up‑to‑date awareness of the AI / automation ecosystem; ability to evaluate and adopt emerging tools (OpenAI, Azure OpenAI, Anthropic, Google, open‑source models via Ollama / vLLM, etc.).

Benefits Learning budget Medical Benefits Theft insurance

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