System Engineer Avaya Aura Communication Manager

We are hiring "Avaya Specialist" for one of our International Project. Candidate must have following technical expertiese.

• Hands on experience on Avaya Aura Enterprise Contact Center with Avaya Proprietry recorder and IP Office
• IP Office including IPOCC & ACCS
• Sound knowledge in Avaya Aura Enterprises Communications Manager (CM) R6.3 & Above
• Maintain On going Avaya SLA’s
• Customer POC and Team Management
• Daily customer-side issues responsibilities
• Agents Login Issues
• Call Center Reporting Issues
• System Resources Issues
• IVR changes depends on any announcements / packages
• Hardware allocations / troubleshooting
• PRI / CO Trunks issues
• Agent’s campaign allocation
• Call Center Reports Designing
• Soft Phones configurations / installations
• ARS Configuration
• Add / Remove agents tasks
• Maintain systems and their applications, to include any ancillary systems
• Coordinating, installing, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP and DS0)

Ensuring quality customer service

Intresting candidate can email their resume at and mentioned the Job Title : Avaya Aura / Communication Manager Engineer in the subject line

Job Specification

Candidate must have the experience of following :

Information Technology and Services - Lahore, Pakistan

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