Avaya Aura / Communication Manager Engineer

Avira TechnologiesLahore, Punjab, Pakistan

30+ days ago

Job description

The Avaya Aura / CM Engineer reports directly to the IT / Project Manager and is responsible for the day to day task related to call center issues & maintenance of switching, data communications, and peripheral equipment associated with the Avaya Aura Communication Manager product line.

Responsibilities

Customers POC and Team Management
Daily Customers sides issues responsibilities
Agents Login Issues
Call Center Reporting Issues
System Resources Issues
IVR changes depends on any announcements / packages
Hardware allocations / troubleshooting
PRI / CO Trunks issues
Agent’s campaign allocation
Call Center Reports Designing’s
Soft Phones configurations / installations
ARS Configuration
Add / Remove agents tasks

Maintain systems and their applications, to include any ancillary systems.

Coordinating, installing, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP and DS0).

Ensuring quality customer service.

Job Specification

Candidate must have the experience of following :

Client Enablement Services (CES)

SAL Gateway

High Availability AES servers

G-450 Gateway

Capable of working effectively with co-workers and fulfill customer requests.

Strong computer skills with emphasis on applications are required.

Ability to successfully handle multiple priorities simultaneously.

Ability to work extremely flexible hours and support on-call duties and shift work may be required.

Additional work hours beyond normal duty hours may be necessary, at times, to complete the weekly workload based upon the discretion of the supervisor.

On-call availability during off-hours in the event of service problems with the system.

Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives.

Effective time management to allow for involvement in special task order projects as assigned by the supervisor.

Interested candidates can email their resume at and mention the Job Title : Avaya Aura / Communication Manager Engineer in the subject line.

Information Technology and Services - Lahore, Pakistan

#J-18808-Ljbffr

Create a job alert for this search

Engineer • Lahore, Punjab, Pakistan

Related jobs

Promoted

Cloud Engineer (AWS+Azure)

VaporVMLahore, Pakistan

Customize Consent Preferences Always Active The Cloud Engineer is responsible for designing, deploying, and managing cloud-based infrastructure on AWS and Azure. This role ensures the security, scal...Show moreLast updated: 30+ days ago

Promoted

Senior Cloud AI Engineer (Hybrid, Lahore, USD Salary)

HR POD - Hiring Talent GloballyLahore, Pakistan

Bachelor's or Masters degree in Computer Science, Engineering, or a related field.Proficient in Google Cloud Platform (GCP) with hands-on experience in Compute (Cloud Run, Cloud Functions, GKE), Me...Show moreLast updated: 30+ days ago

Promoted

Manager CAE (Simulation)

Talent hunters Pvt LtdLahore, Punjab, Pakistan

To be responsible for achievement of all agreed business targets of the Engineering-Simulation department and also ensure the implementation of all regulations, policies, and rules of the organizat...Show moreLast updated: 30+ days ago

Promoted

Network Engineer - Aruba ( Remote)

Info Resume EdgeLahore, Pakistan

We are looking for a Tier 2 Network Engineer- Aruba Networks who is responsible for implementing, maintaining, supporting, network devices within an organization or between organizations.Assume res...Show moreLast updated: 30+ days ago

Promoted

Manager - Customer Success

CureMD CorporationLahore, Pakistan

Manager - Customer Success page is loaded## Manager - Customer Successlocations : .Posted Todaytime left to apply : .End Date : December 31, 2025 (30+ days left to apply)job requisition id : .JR • •Job Ove...Show moreLast updated: 1 day ago

Promoted

Avaya Aura / Communication Manager Engineer

Avira TechnologiesLahore, Pakistan

Promoted

System Engineer Avaya Aura Communication Manager

Avira TechnologiesLahore, Pakistan

We are hiring "Avaya Specialist" for one of our International Project.Candidate must have following technical expertiese. Hands on experience on Avaya Aura Enterprise Contact Center with Avaya Propr...Show moreLast updated: 30+ days ago

Promoted

Generative AI Engineer (Onsite, Lahore, Remittance Salary)

HR POD - Hiring Talent GloballyLahore, Pakistan

LLM integration, prompt engineering, or fine-tuning open-source models.Strong command of Python, HuggingFace Transformers, LangChain, or LLM orchestration frameworks. Experience with cloud infrastru...Show moreLast updated: 30+ days ago

Promoted

Senior QA Engineer

HR POD - Hiring Talent GloballyLahore, Pakistan

Bachelors or Masters degree in Computer Science, Engineering, or a related field.QA or technical roles, with at least a year in a leadership position managing remote teams.Industry experience in E-...Show moreLast updated: 30+ days ago

Promoted

Microsoft Mobile Device Manager (Intune)

M365ConnectLahore, Pakistan

We’re a cutting-edge HR IT-Recruitment Agency connecting Microsoft experts with forward-thinking organizations.We embrace innovation, AI, and automation to simplify the hiring process for both prof...Show moreLast updated: 30+ days ago

Promoted

Business Development / Growth Executive - Remote

Info Resume EdgeLahore City, Punjab, Pakistan

Business and Sales Development Manager / Growth Executive.Remote (Based in Pakistan with the potential to transition to our Irish office within two years). We are based in Ireland, at the forefront ...Show moreLast updated: 30+ days ago

Promoted

Customer Engineer

NCR Atleos CorporationLahore, Pakistan

About NCR Atleos • •NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access.Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize sel...Show moreLast updated: 7 days ago

Promoted

Engineering Manager AI

iCareManager, LLC.Lahore, Punjab, Pakistan

CareManager (iCM) is seeking a results-driven Artificial Intelligence Manager to lead the design and execution of our AI strategy across the organization. As a core leader in our Engineering team, y...Show moreLast updated: 30+ days ago

Promoted

Elance Manager Required

Uni-One EnterprisesLahore, Pakistan

One who could get projects from Elance and have abilities to get it done through a team.Must have deep knowledge of web design and web development. Must have more than one year of experience working...Show moreLast updated: 30+ days ago

Promoted

Senior Cloud AI Engineer (Hybrid, Lahore, USDSalary)

HR POD - Hiring Talent GloballyLahore, Pakistan

Promoted

Generative AI Engineer (Onsite, Lahore, RemittanceSalary)

HR POD - Hiring Talent GloballyLahore, Pakistan

Promoted

Multiple Opportunities at Arpatech (Pvt) Ltd, (Lahore)

ARPATECH PvtLahore, Pakistan

Employer : Arpatech (Pvt) Ltd, Industry : Software Development, Location : Lahore Ready to change your life for the better? Here at Arpatech (Pvt) Ltd, we have multiple positions open with best-in-cla...Show moreLast updated: 30+ days ago

Promoted

Sr. Sales Engineer / Key Account Manager (Telecom)

INXOL Technologies (Pvt) LimitedLahore, Pakistan

Sales Engineer / Key Account Manager (Telecom).Job Posted on Oct 16, 2019 Last Date Jan 16, 2020 Company INXOL Technologies (Pvt) Limited, Pakistan Developing and executing sales strategy and portf...Show moreLast updated: 30+ days ago