Avaya Aura / Communication Manager Engineer

The Avaya Aura / CM Engineer reports directly to the IT / Project Manager and is responsible for the day to day task related to call center issues & maintenance of switching, data communications, and peripheral equipment associated with the Avaya Aura Communication Manager product line. Responsibilities

Customers POC and Team Management Daily Customers sides issues responsibilities Agents Login Issues Call Center Reporting Issues System Resources Issues IVR changes depends on any announcements / packages Hardware allocations / troubleshooting PRI / CO Trunks issues Agent’s campaign allocation Call Center Reports Designing’s Soft Phones configurations / installations ARS Configuration Add / Remove agents tasks Maintain systems and their applications, to include any ancillary systems. Coordinating, installing, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP and DS0). Ensuring quality customer service. Job Specification

Candidate must have the experience of following : Client Enablement Services (CES) SAL Gateway High Availability AES servers G-450 Gateway Capable of working effectively with co-workers and fulfill customer requests. Strong computer skills with emphasis on applications are required. Ability to successfully handle multiple priorities simultaneously. Ability to work extremely flexible hours and support on-call duties and shift work may be required. Additional work hours beyond normal duty hours may be necessary, at times, to complete the weekly workload based upon the discretion of the supervisor. On-call availability during off-hours in the event of service problems with the system. Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives. Effective time management to allow for involvement in special task order projects as assigned by the supervisor. Interested candidates can email their resume at and mention the Job Title : Avaya Aura / Communication Manager Engineer in the subject line. Information Technology and Services - Lahore, Pakistan

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