Customer Support Representative

Responsibilities

• To ensure collections on due installments within specified timelines.
• To answer customers queries received through different channels and update customer’s payment records in CRM.
• To keep track of due installments on a monthly basis and ensure payments are made in a timely manner.
• To ensure that the assigned monthly recovery targets are achieved regularly.
• Maintaining contact with customers through Calls / SMS / WhatsApp and Email.
• Working closely with Finance to verify all the transactions and issue Developer’s receipts to customers.
• Updating account statements on a regular basis and sharing with relevant customers.
• Monitoring default at unit level and sending reminder letters and legal notices.
• Regularly sharing construction updates to customers through Email & WhatsApp.
• Physical meetings with customers at Developer’s office as and when required.

Job Requirements

Required Skills

Category : Client Services & Customer Support

Job Type

Full Time / Permanent ( First Shift (Day) )

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