Customer Support Specialist

We’re on the hunt for a Customer Support Specialist who thrives on helping others, solving problems, and delivering an excellent customer experience. You’ll play a pivotal role in representing Jamah’s brand and ensuring customer satisfaction for D2C clients.

Responsibilities

Respond to customer queries across chat, email, and ticketing platforms

Collaborate with AI systems to enhance response accuracy

Track, document, and report customer feedback for continuous improvement

Resolve support issues with empathy and efficiency

Work closely with cross-functional teams to improve customer workflows

Qualifications

Exceptional written and verbal communication skills

Strong problem-solving skills and ability to think on your feet

Customer support experience preferred, but not required

Tech-savvy with the ability to quickly learn new tools and systems

A team player with a positive, can-do attitude

Flexible remote work options

Access to tools and training to enhance your career

A supportive team that values your input

Paid time off and wellness days

Opportunities for career growth and learning

About Us

At Jamah, we’re bridging the gap between AI and human connection to provide world-class customer support solutions for D2C brands. We believe in fostering a culture of innovation and collaboration to drive results.

How to Apply

Think you’re the perfect fit? Click the button below to fill out our application form and tell us why you’d be a great addition to Jamah.

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