Team Lead - Call Center

Bachelor's degree in relevant field or equivalent experience Job Description : Team Lead - Call Center at ZNZ Communications Responsibilities :

Lead and supervise a team of call center representatives Ensure high quality customer service and resolution of customer issues Monitor team performance and provide constructive feedback Train and onboard new team members Develop and implement strategies to improve team efficiency and productivity Job Specification

Minimum 2 years of experience in a call center environment Strong leadership and communication skills Ability to multitask and prioritize in a fast-paced environment Proficiency in Microsoft Office and call center software Problem-solving and conflict resolution skills Information Technology and Services - Lahore, Pakistan

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