Overview
Location : Remote
Company : Lab 8 – The Content Operating System Company
Lab 8 is a premium content execution company. We help high-growth brands build a repeatable system for publishing videos, posts, and creative that actually shows up, every week.
We’re looking for a Head of Operations who can run the machine. Someone who thrives on structure, momentum, accountability, and clarity. This person will lead the internal team, manage all operations, and make sure clients get what they were promised on time, at a high standard, with zero chaos.
What You’ll Own
- Day-to-day operations across client delivery and internal execution
- Leading a cross-functional team of creatives, writers, editors, and project managers
- Building and improving internal systems and workflows (Notion, Airtable, etc.)
- Managing weekly and monthly production schedules
- Ensuring all client deliverables are sent on time, in scope, and on brand
- Holding every team member accountable to clear outcomes
- Communicating priorities, updates, and blockers clearly across the team
- Making fast decisions that protect both quality and speed
- Hiring, onboarding, and managing team members as we scale
- Reviewing performance data and solving bottlenecks
What Success Looks Like in 90 Days
Every client is receiving content consistently and on timeThe team knows what’s expected, by when, and where to find everythingInternal systems are being followed without the founder needing to chase anyoneDeadlines are met, handoffs are clean, and approvals are smoothCreative quality is protected, and nothing is slipping through the cracksThe founder is out of the day-to-day and fully focused on growthWhat You’ll Bring
5+ years leading operations or delivery in a content, agency, or marketing companyStrong background managing remote teams and creative workstreamsProven experience building workflows, managing timelines, and driving accountabilityExceptional communication and leadership skillsFamiliarity with tools like Notion, Airtable, Slack, and Google DriveComfort managing both creative talent and operational team membersA deep belief in systems over chaosObsession with outcomes over activityClear thinking, calm energy, and a builder mindsetBonus if You Have
Experience scaling a service business or agencyLed production of short-form video, content calendars, or social campaignsWorked with AI tools in content or project deliveryFamiliarity with paid ad creative, organic content, and social media executionRun structured meetings, team check-ins, or performance reviews#J-18808-Ljbffr