Assistant Manager Quality Assurance – Call Center

Assistant Manager Quality Assurance – Call Center

We’re looking for an experienced QA professional to manage call center operations, ensure compliance with SBP guidelines, and drive service excellence. The role involves monitoring call quality, conducting audits, improving processes, and ensuring risk and policy adherence across the contact center.

Requirements

• Bachelor’s degree with at least 2 years’ experience in QA or Call Center Operations.
• Strong knowledge of customer care processes, risk management, and reporting.
• Excellent leadership, analytical, and communication skills.

If you’re passionate about process improvement and quality enhancement, apply now to be part of our digital transformation journey.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Quality Assurance

Industries

Banking

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Karachi Division, Sindh, Pakistan

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