Application Support Engineer - Remote

Overview

The position acts as a critical bridge between the customer support team and the core engineering teams, ensuring technical issues are resolved efficiently and root causes are identified.

Responsibilities

• Troubleshooting : You\'ll debug and resolve complex technical issues reported by customers and internal teams. This includes analyzing application logs, database queries, and system metrics.
• Incident Management : You will be on a rotation to respond to and manage production incidents, working to restore service and communicate with stakeholders.
• Technical Escalation : You\'re responsible for identifying and escalating bugs or recurring issues to the appropriate engineering teams, providing them with detailed data and context to help with a timely fix.
• Tooling and Automation : A key part of the job is building and maintaining tools and scripts to automate support tasks, improve diagnostics, and streamline workflows for the broader support team.
• Documentation : You will create and update internal knowledge base articles and runbooks to help others resolve common issues more quickly.

Required Qualifications

Seniority level

Employment type

Job function

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