Product Specialist

About Us

We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals : Electronic Money Services (EMI) and Cross‑Border Remittances. Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e‑wallets, electronic money issuance, prepaid cards, mobile top‑ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting‑edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user‑friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base. As we scale our EMI and remittance operations amid 2025’s fintech landscape—marked by real‑time payments, embedded finance, blockchain integration, and sustainability initiatives—we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual‑regulated ecosystem. Position Summary

We are looking for a detail‑oriented Product Specialist to support smooth coordination across Product, Design, IT, CX, Compliance, and Marketing teams. The role involves maintaining clear and updated documentation, providing timely clarifications, and ensuring effective communication for assigned product modules. You will help align teams on upcoming releases, support testing and requirement gathering, and contribute to knowledge‑sharing across the department. The ideal candidate has strong analytical and communication skills, a good understanding of UX principles, and experience with product tools—preferably within fintech or compliance‑driven environments. Key Responsibilities

Product Execution & Delivery Support :

Manage delivery of assigned product modules under the guidance of the Product Lead / PM. Break down requirements into detailed user stories, acceptance criteria, and supporting documentation. Support backlog grooming for specific features and prepare items for sprint readiness. Work with IT / ASC during development cycles to clarify requirements and ensure smooth execution.

UX & User Journey Improvement :

Collaborate with UI / UX designers to refine specific screens and flows (e.g., Onboarding, KYC, Transfer Steps, Receiver Flow). Identify friction points in assigned journeys and suggest UX / UI improvements. Conduct usability validations and internal review sessions before features move to development.

Data Driven Insights & Analysis :

Analyze user behaviour, funnels, conversion data, and session insights. Build user cohorts and segmented funnels to understand behavioural patterns. Prepare reports highlighting drop‑offs, issues, and opportunities for improvement. Recommend optimizations to the Product Lead / PM, who will prioritize solutions.

Testing & Quality Assurance Support :

Execute functional, UX, and regression testing for assigned features before release. Conduct module‑level product audits to validate reliability and identify issues.

Incident Tracking & Operational Support :

Support initial assessment and documentation of product issues raised by CX, Compliance, or internal teams. Document incidents, root causes, and context for the product Lead / PM to prioritize. Work with IT / QA on follow‑up and ensure stakeholders receive timely updates.

Cross‑Functional Coordination :

Support communication between Product, Design, IT and CX teams for assigned modules. Provide clarifications, documentation, and testing notes to help projects move smoothly. Assist in aligning operational, compliance, and marketing teams on upcoming release and feature changes.

Documentation & Cross Collaboration :

Maintain clear, structured, and up‑to‑date documentation for all assigned modules, including flows, requirements, use cases, and release notes. Ensure all relevant stakeholders (Product, IT, Design, CX, Compliance, & Marketing) have access to accurate and updated information. Facilitate smooth collaboration between teams by providing timely clarifications, summarized notes, and alignment documents. Support consistent knowledge‑sharing practices by contributing to the Product Book and departmental Knowledge repositories. Act as a bridge between departments to ensure every feature, fix or enhancement is communicated clearly and understood correctly.

Skills & Competencies

Strong analytical mindset with ability to drive insights from user behaviour data. Good understanding of UX principles and modern mobile / web design patterns. Effective cross‑functional communication skills. Ability to document requirements clearly and concisely. Proficiency with Postman, SQL, UXCam, analytics dashboards, Figma (view mode), Jira, and Confluence. Strong problem‑solving skills with attention to detail. Qualifications

Bachelor’s Degree in Business, Computer Sciences, Design or a related field. 3-4 Years of Experience in product, Business Analysis, or Digital Product Roles. Exposure to fintech, remittance, or digital Payments is a strong plus. Understanding of KYC, AML, and Compliance‑Driven user flows is preferred.

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