Operations Specialist - Cloud Billing

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one : Zones – First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed / Professional / Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview

The

Operations Specialist

• Cloud Billing will be responsible for working with our extended teams in Cloud Commerce and Zones Cloud platform teams in designing, implementing cloud and software billing operational processes to optimize efficiency with minimal manual intervention. This role will capture the required details for subscriptions and offers and align the required data points to define terms, Billing, Pricing, Subscription Periods, Notification Schedules, Recurring fees, etc. This candidate needs to be able to communicate to multiple people internal and external to the organization. The role needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations. What you’ll do as the Operations Specialist – Cloud Billing

Employees employed in the role of Operations Specialist – Cloud Billing shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities

Coordinate with key internal stakeholders within Zones regarding automated flow of subscriptions, orders, billing, and pricing Designing and implementing cloud and software billing processes to optimize efficiency and accuracy, facilitate automation of billing and customer self-service. Collaborating with cross-functional teams (PPM, CSD, and ZCP) to identify opportunities for automated flow process optimization and minimize manual uplift. Analyzing billing data and generating reports to support decision-making and forecasting. Ensuring compliance, identifying gaps and proactively executing plan of action. Coordinate with key external stakeholders from our manufacturer partners to ensure operational and technical readiness in the Zones Cloud platform Implement, develop, and maintain operational processes to drive program success What you will bring to the team

Education / Certification

Bachelor’s degree and business, IT – or related field Required Experience

E-commerce experience (subscription order processing, SaaS application order processing) Experience with any of the following Subscription Sales and Management SaaS Platforms or Hosting applications, or with any of the Cloud Brokerage Sales, Provisioning, Management platforms is valued; AppDirect, PAX8, Tech-Data StreamOne, SoftwareOne PyraCloud, Ingram Micro Cloud Marketplace, iPortalis, ActivePlatform, Cloudmore, Nuvolex, Cloudfx, Aria Systems, Zuora Subscription Billing, Aspera Office 365 Cloud Subscription Management platform Finance, accounting, Dynamics AX and CRM are a plus Strong Communication skills Able to communicate professionally and clearly through all communication forums (i.e. Skype for business, email, and phone). Manage escalations in a professional manner Reporting Weekly, monthly and Ad-hoc reconciliation reporting Recurring task management Maintain timely rigor for operational processes Provide detailed and relevant feedback to leadership Ongoing maintenance of documented processes Benefits & Equal Opportunity

Zones offers a comprehensive Benefits package At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym. We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Job Timings

Job timings : 8PM – 5AM (PK time)

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