Digital Sales Coordinator

Institute of Performance Management , Pakistan Responsibilities

Order Processing :

Efficiently process and manage sales orders, ensuring accuracy and timely delivery of products and services. Coordinate order processing and fulfillment operations for prompt and accurate delivery. Customer Communication :

Act as a liaison between the sales team and customers, providing excellent service and addressing inquiries or concerns. Sales Support :

Collaborate with the sales team to prepare quotes, proposals, and presentations for clients. Assist in developing targeted marketing strategies to boost traffic and sales. Data Management :

Maintain and update customer records, sales reports, and other relevant data using our CRM system. Inventory Management :

Monitor stock levels, coordinate with the warehouse, and ensure adequate product availability for customer orders. Maintain updated product catalogs and inventory levels in collaboration with product management teams. Coordinate Meetings :

Schedule and organize sales meetings, both internally and with clients, and ensure necessary resources are available. Documentation :

Prepare and maintain sales-related documentation, contracts, and agreements. Portal Management :

Manage platforms such as Amazon, E-bay, and PPC. Reporting :

Collect and analyze e-commerce performance data to derive actionable insights. Prepare regular reports on key metrics such as sales performance and website traffic. Manage new product listings on the e-commerce platform, ensuring accurate details, images, and pricing. Order Escalations :

Act as a primary point of contact for customer inquiries and escalations regarding e-commerce orders. Work with customer service teams to resolve issues and ensure a positive online shopping experience. Collaborate with logistics and warehouse teams to optimize shipping and delivery processes. Work with customer service teams to resolve issues and ensure a positive online shopping experience. Collaborate with web development teams to address technical issues and implement improvements. Foster collaboration among departments including marketing, sales, operations, and IT for e-commerce initiatives. Management Consulting - Lahore, Pakistan

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