Customer Success Manager

About Qureos Qureos is an AI-powered hiring platform that helps employers

discover, evaluate, and hire talent faster and more effectively . Our mission is to make hiring outcomes predictable by matching candidates to roles based on

skills, potential, and outcomes not guesswork.

We are rapidly scaling across

MENA and the US , and we’re looking for a

Customer Success Manager (CSM)

who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos.

Role Overview As a Customer Success Manager, you will manage the entire

post-sale customer lifecycle

onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.

You will manage a portfolio of

mid-market and enterprise customers across MENA and the US , ensuring they meet their business objectives and renew successfully.

Key Responsibilities

Own the customer lifecycle : Lead onboarding, adoption, renewals, and expansion across 30+ accounts.

Drive measurable outcomes : Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.

Act as a strategic consultant : Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.

Champion customer advocacy : Represent customer needs internally to influence product, marketing, and sales decisions.

Retention & growth : Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.

Cross-functional collaboration : Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.

Track success metrics : Report on retention, adoption, satisfaction, and revenue expansion.

What We’re Looking For

Experience : 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred).

Customer‑centric : Ability to understand client goals, manage executive relationships, and consult strategically.

Analytical mindset : Comfortable using data (qualitative + quantitative) to drive recommendations.

Communication : Excellent written and verbal English (Arabic is a plus).

Tools : Experience with CRM and customer success platforms (HubSpot, Zoho, or similar).

Mindset : Ownership, speed, clarity, and a builder mentality - thrives in a high-growth startup environment.

Why Qureos?

Be part of a fast‑scaling startup transforming how hiring is done.

Work with a diverse, remote‑first team across MENA and the US.

Competitive compensation + equity – your success grows with Qureos.

Opportunity to shape customer success practices and drive global impact.

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