Sales & Customer Success Specialist (Brand Concierge)

Sales & Customer Success Specialist (Brand Concierge)

Remote – 100% Remote E-commerce. At TalentPop App we integrate exceptional customer service with aggressive sales conversion goals. The best support is the best sales strategy.

Key Responsibilities

• Proactively identify and execute high‑value sales actions, including upselling, cross‑selling, and product bundling to maximize the Average Order Value (AOV).
• Implement targeted strategies for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost Customer Lifetime Value (LTV).
• Serve as the brand’s voice via phone, email, live chat, and SMS, providing personalized product guidance and expert inquiry resolution.
• Deliver a high‑end, consultative experience that aligns with the brand’s identity, making every customer feel valued throughout their journey.
• Accurately log customer interactions and sales data, monitoring feedback trends to drive continuous improvements in CX and sales workflow.
• Efficiently manage all order‑related concerns (tracking, returns, exchanges) to encourage repeat sales.

Required Qualifications & Experience

Technical Requirements for Remote Work

Why ChoosePop App?

Application Process

Ready to blend world‑class service with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at TalentPop App!

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