CRM Techno-Functional Mid Level Consultant

About the Role :

We are seeking a dynamic and experienced Techno-Functional Consultant specializing in Microsoft Dynamics 365 Customer Engagement. This role bridges the gap between business needs and technical solutions, involving both hands-on system configuration and client-facing functional consulting. The ideal candidate will have strong business acumen, excellent communication skills, and the technical know-how to deliver tailored CRM solutions. Key Responsibilities :

Serve as a techno-functional expert on Microsoft Dynamics 365 CRM projects, providing consultation, implementation, customization, integration, and support services. Lead solution architecture and development of end-to-end CRM systems using C#, ASP.NET MVC, .NET, JavaScript, SQL Server, and Power Platform technologies including Power Apps, Power Automate, Power Pages, and Power BI. Design and configure business workflows, process automation, and data integrations using Dynamics 365 Customer Engagement, Field Service, and Sales modules. Develop and maintain reusable components, plugins, custom workflow activities, PCF controls, custom connectors, and SSRS / Power BI reports. Collaborate with clients and cross-functional teams to gather business requirements and deliver tailored CRM solutions aligned with business needs. Lead testing and deployment processes, and ensure solution scalability, performance, and security across environments. Provide leadership in application lifecycle management, support change management, and mentor junior consultants and developers. Ensure smooth integration with third-party tools, e-procurement systems, SharePoint, Azure services, and external APIs. Support CRM administration, user training, documentation, and version upgrades. Required Qualifications :

6–8 years of professional experience in Microsoft Dynamics 365 / CRM implementation and solution development. Hands-on expertise with :

Microsoft Power Platform (Power Apps, Power Automate, Power Pages) C#, .NET Framework, ASP.NET MVC, Entity Framework SQL Server, SSRS, Web APIs, XML, JavaScript, AJAX, HTML5, CSS, AngularJS Azure Cloud, Solution Architecture, Dependency Injection, Design Patterns

Proven experience in developing custom CRM components and integrations. Strong functional knowledge of Sales Lifecycle, Field Service, Customer Engagement, Business Process Flows, and CRM Configuration & Administration. Proficient in Requirement Analysis, Project Management, and working within Agile / Scrum environments. Demonstrated experience with user experience design and unified interface development. Preferred Skills :

Deep understanding of Microsoft Dynamics 365 CE architecture, extensibility models, and plugin / service development. Strong analytical, communication, and client-facing skills. Ability to bridge the gap between business requirements and technical execution. Experience leading teams, managing projects, and engaging with stakeholders at various levels. Knowledge of DevOps, source control systems (TFS, Git), and CI / CD pipelines. Microsoft Certifications such as :

Microsoft Certified : Dynamics 365 Functional Consultant Associate Microsoft Power Platform Developer Associate

Experience with third-party UI components like Kendo UI, Telerik, and DevExpress. Experience with SugarCRM, DNS / Hosting Services, and legacy CRM integrations is a plus What We Offer :

Competitive salary and benefits Dollar Pegging Internet and Gym Reimbursements. Company Sponsored Subsidized Lunch Paid holidays and vacations Medical outpatient reimbursement and inpatient facility. Opportunities to make a difference in a small, yet highly productive environment. Provident Fund Employee Centric Benefits and Policies. Fully remote work model with flexible hours Opportunity to work on global CRM implementations

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