Entry-Level IT Support Specialist

Bachelor's degree in Computer Science or a related field

1 Job

Posted on

Jul 14, 2023

Last Date

Oct 14, 2023

Company

Bakhtawar Amin Medical & Dental College, Pakistan

We are seeking a motivated and detail-oriented individual with a Bachelor's degree in Computer Science or Information Technology to join our team as an Entry-Level IT Support Specialist.

In this role, you will provide technical assistance and support to our clients, ensuring smooth operation of their computer systems and software applications.

Job Specification

• Provide first-level technical support to end-users via phone, email, or in-person, resolving hardware and software issues promptly and effectively.
• Install, configure, and maintain computer systems, software, and peripheral devices.
• Troubleshoot and diagnose network connectivity problems, including LAN and Wi-Fi issues.
• Assist with user account management, password resets, and access control.
• Educate and train users on basic hardware and software usage.
• Perform routine maintenance and updates on systems to ensure optimal performance and security.
• Create and maintain documentation for troubleshooting procedures and user guides.
• Collaborate with team members and escalate complex technical issues to senior technicians or engineers when necessary.
• Stay updated with the latest industry trends and technologies to provide innovative solutions to clients.
• Contribute to continuous improvement efforts to enhance the efficiency and effectiveness of IT support services.

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