Client Outreach and Communication Expert

Position : Client Outreach & Communication Specialist

Type : Full-Time – Remote

Working Hours : 9‑hour shift (including 1‑hour break), between 6 : 00 PM and 5 : 00 AM (Pakistan Time)

Department : Client Success & Business Development

About the Role Media @ Marsons is seeking a proactive and professional Client Outreach & Communication Specialist to support our client acquisition and relationship‑building efforts. The ideal candidate will be responsible for initial outreach, managing ongoing communication with potential leads, coordinating with internal teams, and ensuring smooth engagement throughout the client lifecycle.

This role requires strong communication skills, attention to detail, and the ability to maintain structured follow‑ups and documentation. The position offers growth opportunities into Client Relationship Manager or Project Coordination roles based on performance.

Key Responsibilities

Client Outreach & Lead Engagement : Conduct personalized outreach to potential clients via email, Upwork messaging, LinkedIn, and other authorized channels.

Maintain a timely and professional response rate to inbound client inquiries.

Qualify leads based on requirements, scope, and fit.

Schedule introductory calls and transfer qualified leads to relevant managers.

Communication & Coordination : Maintain clear, consistent, and professional communication with clients throughout engagement.

Work closely with Sales, Project Management, and Technical Teams to ensure alignment.

Record all communication notes, lead updates, and next steps in CRM / internal tools.

Proposal & Presentation Support : Assist in creating structured proposals, pitch decks, and client documents.

Ensure messaging is precise, client‑specific, and aligned with brand standards.

Proofread and refine client‑facing communication to maintain professional tone.

Relationship Maintenance : Follow up with potential and existing clients to nurture long‑term relationships.

Ensure smooth onboarding for new clients by facilitating handoffs to project teams.

Monitor ongoing communication tone and client satisfaction.

Reporting & Documentation : Maintain up‑to‑date records of outreach activities, follow‑ups, and client interactions.

Provide daily / weekly reporting on lead progress, engagement, and outcomes.

Track client communication patterns to improve engagement strategy.

Qualifications

Bachelor’s degree in Business, Marketing, Communications, or a related field.

1–3 years of experience in client‑facing roles (Client Support, Business Development, Account Coordination, etc.).

Excellent written and verbal communication skills (clear, professional, and structured).

Ability to multitask, prioritize, and manage communication pipelines.

Comfortable using CRM, Google Workspace, or reporting tools.

Strong sense of responsibility, follow‑through, and professional etiquette.

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