Customer Representative

We are seeking a Customer Support Representative to join our fast-growing e-commerce team.

You will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless online shopping experience.

Requirements & Skills Excellent English Communication : Strong verbal and written communication skills for clear and professional interaction with customers.

Banking & Transaction Knowledge : Understanding of online banking, digital payments, and transaction processes.

Problem Solving : Ability to quickly analyze and resolve payment or order-related issues.

Customer Service : Polite, patient, and empathetic approach to handling customer inquiries and complaints.

Attention to Detail : Accurate data entry and careful handling of transaction records and customer information.

Tech-Savvy : Familiarity with e-commerce platforms, CRM systems, and customer support tools (e.g., Zendesk, Freshdesk).

Multitasking : Capable of managing multiple chats, emails, or calls simultaneously without compromising service quality.

Dispute Resolution : Experience with handling chargebacks, failed transactions, and refund processes.

Security Awareness : Knowledge of safe payment practices and handling confidential financial data responsibly.

Team Collaboration : Able to coordinate with finance, logistics, and technical support teams for issue resolution.

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