Inbound Sales Representative

2 years of high end call center experience

Job Description

The Inbound Sales Representative will convert inbound calls into sales. Our agents will answer an incoming call from a new appliance buyer to register their manufacturer warranty which opens the discussion to “upsell” them to our client's warranty, which their manufacturer's warranty will not cover. The sales agent then also attempts to sell the warranty products to the customer’s other appliances in the house.

Responsibilities

• Answer inbound calls, register appliance registrations, and upsell customer on appliance extended warranty.
• Ability to clearly promote, convey benefits and sell client product(s)
• Establish, develop, and maintain positive rapport with customer
• Ability to probe and discover customer needs to then propose product offer that meets customer’s needs
• Ability to articulate and build rapport with customers
• Ability to “Upsell” customers
• Ability to assist customers in understanding the product(s) being sold
• Ability to provide rebuttals to customers questions / concerns, to ensure sales are made
• Maintain strong understanding of product(s)
• Assist and answer all inquiries from customers about product(s)

Required Skills & Qualifications

Telecommunications - Islamabad, Pakistan

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