Service Delivery Manager

Job Responsibilities :

• Responsible for timely resolution of customer issues, effective monitoring of tickets, understanding OEM catalogs and pricing.
• Teleconference with the Supplier to get updates and ensuring timely escalations of issues.
• Work with international clients belonging to Foreign Regions.
• Work in rotation while providing customers with timely and desired feedback.
• Solve customer issues through various communication tools (Email, Phone Calls, etc…).
• Develop calculations based on order size and essential requirements.

Job Shifts : 3pm – 12am Monday to Friday

Job Specification

Requirements :

Experience : 2 to 4 Years of Customer Services, Research & Analysis

Location : Karachi (SMCHS)

Candidate should have managerial or assistant managerial experience.

Skills :

Education : BBA / MBA (Marketing / Supply Chain) (Applicants having A / O Level’s background will be preferred).

About Us

Arpatech is a boutique technology services company delivering business solutions to its global customers. Arpatech delivers a broad portfolio of information technology and business process outsourcing services to clients in the financial services.

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