IT Officer - Secondary Sales Help Desk

IT Officer - Secondary Sales Help Desk Tapal Tea (Pvt.) Limited, Pakistan

Closely coordinate between Secondary Sales Corporate user & Regional Support team 2nd line support for Secondary Sales System Coordination point for Regional Support Team Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse. Ensure Backup & Maintenance activities at distributors Deployment, issue tracking & resolution management Control future / new requirements (Process / Reporting) Change Control Management and Coordination with Secondary Sale vendor Update all regional helpdesk for new functionality & control plans To ensure smooth daily sales operations through DMS & Mobile at

500+ distributors . To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users. To track and monitor systems performance and to recommend improvement and enhancements for systems. To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations. Deployment of SndPro at distributors. Software updates and new releases testing to ensure updated and bug-free software at distributors. Preparation of installation & user guides for new features / modules MIS operations and helpdesk support Job Specification

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.

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