Client Relationship Coordinator

Job Description

• Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.
• Understand client needs and business objectives to ensure product adoption and satisfaction.
• Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the client experience.
• Collaborate with internal departments (Engineering, Support, and Operations) to address client feedback and improve services.
• Track key account metrics (e.g., client satisfaction scores, retention rates, product usage).
• Prepare and present regular reports on client status, feedback, and improvement opportunities.
• Participate in client on-boarding and training sessions to ensure smooth transitions and understanding of services.

Requirements

Benefits