Software Support Executive

Intermediate (BBA, BCom, BA) or equivalent

A Software Support Executive is responsible for providing technical assistance, support, and training to customers.

Key Responsibilities :

• Responding to customer inquiries via phone, email, or chat.
• Diagnosing and troubleshooting technical issues with software applications.
• Guiding customers through problem-solving steps or providing remote assistance.
• Documenting customer interactions, issues, and resolutions.
• Collaborating with internal teams, such as development or quality assurance, to resolve complex issues.
• Providing training and support materials to customers to enhance their understanding and usage of the software.
• Identifying and escalating unresolved issues to higher-level support or development teams.
• Continuously updating knowledge base and support documentation.
• Ensuring timely resolution of customer issues to maintain high levels of customer satisfaction.
• Participating in software testing and quality assurance processes to identify and report bugs.

Job Specification

Strong communication and customer service skills.

Basic computer proficiency (Microsoft Office).

Organized, detail-oriented, and able to multitask.

Information Technology and Services - Lahore, Pakistan

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