Associate Director

Overview

The Role : The Domain creates documentation or transcripts for external and internal clients from financial and non-financial events, calls or videos. The domain offers products including a final error-free copy, a live streaming product for real-time capture, preliminary copy, and an audio format copy of events. In addition to transcription, the team assists in collecting other business information such as corporate executive data and other key data for inclusion on the company’s robust financial data platform during off-peak. Reporting

The Associate Director reports to the Director for Transcripts. Role / Duties

Oversees and takes full responsibility for Transcripts Operations teams located in or across regions, and directly manages cross-functional team heads for Production and Support across a range of Ops management activities. Ensures day-to-day operations meet internal and client Service Level and Key Performance Indicators, aiming to green targets consistently. Manages multiple operational or project teams across different sites, planning and implementing process and operational changes. Identifies critical business processes and internal controls to support business and regulatory requirements by initiating and implementing projects to develop and improve the transcription workflow process. Leads the business governance team across assigned business / region for workflow systems with focus on managing process, productivity and functionality improvements. Manages metrics reviews to refine indicators of process and content quality; provides fact-based interpretation and knowledge-based recommendations to senior leadership. Manages content management projects or initiatives important to the business; leads the business governance team across the assigned area / region. Responsible for creating, developing, sustaining, and managing high-performing global teams. Provides leadership, development, and mentoring of People Managers and Individual Contributors. Provides timely and regular feedback to business stakeholders and cascades communications across all verticals. Regularly communicates management directives and updates to Transcripts Management on Productivity, Timeliness, and Quality; reinforces the company’s purpose, core values and vision. Maintains low employee attrition and high morale within the team; promotes a motivating, encouraging, and supportive work atmosphere for the Transcription Domain. Requirements

At least 5-7 years of experience managing large teams of around ~100. Solid background in the Transcription business, workflow, and overall capability. Adept at problem solving and workstream management using LEAN, and skilled in transcription-related and enterprise workflow, collection, and reporting tools; experience with Robotics, Automation, and Machine Learning solutions. Excellent relationship-management skills at all organizational levels including Senior stakeholders. Excellent communication, organizational, time and project management skills. Action-oriented and detail-oriented. Strong ability to learn and apply new / emerging technologies. What’s In It For You

Our Purpose

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People

We’re more than 35,000 strong worldwide—driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future. We’re changing the way people see things and empowering them to impact the world. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Our Values

Integrity, Discovery, Partnership. We focus on Powering Global Markets with integrity, discovery, and partnership to achieve shared goals. Benefits

We take care of you, so you can take care of business. Our benefits include : Health & Wellness : Health care coverage designed for the mind and body. Flexible Downtime : Generous time off to stay energized. Continuous Learning : Resources to grow your career and learn new skills. Invest in Your Future : Competitive pay, retirement planning, continuing education with company-matched student loan contribution, and financial wellness programs. Family Friendly Perks : Perks for partners and children, with best-in-class benefits for families. Beyond the Basics : Retail discounts and referral incentives. For more information on benefits by country visit : Recruitment Fraud Alert

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S&P Global is an equal opportunity employer. If you need an accommodation during the application process due to a disability, please email Job Information

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Location : Islamabad, Pakistan

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