Fraud Manager

Overview

Job Title : Fraud Manager Reporting to : MLRO Alternative Reporting : CEO Department : Compliance Location : Pakistan Position Summary

The Fraud Manager will lead efforts to protect ACE Money Transfer from fraud threats by proactively identifying, investigating, and mitigating fraudulent activity / trends across all business lines. This includes managing fraud detection systems, leading case investigations, developing preventive controls, and coordinating with regulators and law enforcement on fraud-related matters. The Fraud Manager will analyse fraud trends in the remittance and payments industry, design fraud prevention frameworks, and provide training to staff to build strong fraud awareness. The role will also ensure accurate and timely reporting of fraud cases, contribute to risk assessments for new products and corridors, and support senior leadership with insights and recommendations. Job Responsibilities

Fraud Monitoring & Detection

Oversee fraud monitoring systems and ensure all alerts are investigated promptly. Identify suspicious activity, conduct risk analysis, and escalate confirmed fraud cases in line with company policy. Optimize fraud detection rules and machine learning models to balance detection efficiency and customer experience.

Fraud Investigations

Lead in-depth investigations into suspected or reported fraud trends, gathering digital evidence, transaction records, and customer information. Liaise with external stakeholders, including regulators, law enforcement, and partner institutions, on fraud cases. Prepare detailed investigation reports outlining findings, root causes, and recommended actions.

Fraud Prevention & Risk Management

Develop and implement fraud prevention strategies to protect company and customers. Conduct fraud risk assessments for new products, partners, corridors, and payment models. Collaborate with compliance, operations, and technology teams to design controls that prevent fraud at source.

Training & Awareness

Design and deliver fraud risk awareness training for employees at all levels. Provide ongoing updates on new fraud trends, typologies, and red flags. Foster a culture of accountability and vigilance across business units.

Reporting & Analytics

Ensure accurate and timely fraud reporting to internal stakeholders and regulatory authorities. Maintain fraud dashboards and metrics for senior management and the board. Use data analytics to identify emerging fraud trends and recommend proactive measures.

Leadership & Team Management

Mentor, guide, and supervise fraud analysts and investigators. Oversee workload distribution and ensure team efficiency in handling fraud alerts and investigations. Drive continuous improvement within the fraud management unit.

Qualifications and Skills

Bachelor’s degree in Finance, Business, Law, Criminology, or a related field. Minimum 7 years’ experience in fraud risk management, investigations, or financial crime prevention. Strong knowledge of fraud schemes in payments / remittances (e.g., APP fraud, account takeover, synthetic identity, money mules, cyber fraud). Hands-on experience with fraud monitoring tools, data analytics, and case management systems. Excellent investigative, analytical, and decision-making skills. Strong written and verbal communication skills, with the ability to present to senior stakeholders. Ability to work under pressure, manage sensitive cases discreetly, and deliver timely outcomes.

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