Customer Success Manager
Qureos IncPakistan, PK3 days ago
Job type
- Quick Apply
Job descriptionDrive measurable outcomes : Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform. Act as a strategic consultant : Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies. Champion customer advocacy : Represent customer needs internally to influence product, marketing, and sales decisions. Retention & growth : Maintain high renewal rates, increase platform adoption, and identify upsell opportunities. Cross-functional collaboration : Work closely with Sales, Product, and Marketing to deliver a seamless customer experience. Track success metrics : Report on retention, adoption, satisfaction, and revenue expansion. Experience : 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred). Customer-centric : Ability to understand client goals, manage executive relationships, and consult strategically. Analytical mindset : Comfortable using data (qualitative + quantitative) to drive recommendations. Communication : Excellent written and verbal English (Arabic is a plus). Tools : Experience with CRM and customer success platforms (HubSpot, Zoho, or similar). Mindset : Ownership, speed, clarity, and a builder mentality - thrives in a high-growth startup environment. Be part of a fast-scaling startup transforming how hiring is done Work with a diverse, remote-first team across MENA and the US Competitive compensation + equity - your success grows with Qureos Opportunity to shape customer success practices and drive global impact
Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively . Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes not guesswork.
We are rapidly scaling across MENA and the US , and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos.
Role Overview
As a Customer Success Manager, you will manage the entire post-sale customer lifecycle onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.
You will manage a portfolio of mid-market and enterprise customers across MENA and the US , ensuring they meet their business objectives and renew successfully.
Key Responsibilities
- Own the customer lifecycle : Lead onboarding, adoption, renewals, and expansion across
30+ accounts.
What We’re Looking For
Why Qureos?
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Customer Manager • Pakistan, PK
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